Privacy Policy

This privacy policy sets out how brango-casino-new-zealand, through its website brango-nz.com, collects, uses, and protects personal information of players and website visitors. It is applicable to all users who access or interact with casino services via brango-nz.com. This policy is effective as of 6 November 2025 and reflects the latest legal and regulatory requirements for online gambling in New Zealand.

Who We Are

OBSERVE: The operator of brango-casino-new-zealand is Anden Online N.V., registered in Curaçao (company registration number: 138316), with its principal address at Kaya Richard J. Beaujon Z/N, Curaçao. The company is the controller of all personal information processed through brango-nz.com.

Legal Entity: Anden Online N.V. (parent company of brango-casino-new-zealand), company registration number 138316, licensed by Cyberluck N.V. under license 1668/JAZ (license status: On Hold, subject to clarification).
Legal Address: Kaya Richard J. Beaujon Z/N, Curaçao.
Contact for Data Protection: All requests or concerns regarding your personal data should be directed to our Data Protection Officer (DPO), Sophie McKenzie, via email at [email protected] or through our live chat at https://brango-nz.com/livechat.

For NZ-specific data protection questions, please contact us as above.

What Personal Data We Collect

OBSERVE: We collect various categories of information to provide, secure, and improve our gambling services on brango-nz.com.

Personal Data: Full name, date of birth, address, email address, phone number, account identifiers.
Technical Data: IP addresses, device identifiers, browser type, access logs, session timestamps, connection information.
Payment Data: Credit/debit card information, e-wallet account details, transaction history (deposits, withdrawals), bank account numbers (where applicable).
Behavioral Data: Gameplay and betting history, site navigation paths, clickstream data, interaction logs.
Cookies & Similar Technologies: Session cookies, persistent cookies, third-party analytics and advertising cookies, device fingerprinting data.

EXPAND: We may also collect information required for Know Your Customer (KYC), Anti-Money Laundering (AML), and compliance verification, which may include identity documents and proof of address.

Legal Basis for Processing

OBSERVE: All personal data is processed in compliance with New Zealand's Privacy Act 2020 and relevant international data protection standards.

User Consent: We seek your explicit consent for processing data used for marketing communications, cookies, and any optional features.
Contract Fulfilment: Data processing is necessary to establish and maintain your player account, process payments, and provide requested gambling services.
Legitimate Interests: We process data to ensure security, prevent fraud, perform analytics, and improve user experience, provided such interests do not override your fundamental rights.
Legal Obligations: We are required by law to process and retain certain data for KYC, AML, responsible gambling, and statutory reporting to regulatory authorities.

REFLECT: Where processing is based on your consent, you have the right to withdraw it at any time without affecting the lawfulness of prior processing.

Purpose of Processing

OBSERVE: brango-casino-new-zealand processes personal data exclusively for the following purposes:

Service Provision: Creating and managing player accounts, verifying identity, processing deposits and withdrawals, and delivering online gambling services via brango-nz.com.
Service Improvement: Monitoring website performance, conducting analytics, and implementing user feedback to enhance our offerings.
Marketing & Promotions: Sending promotional offers, newsletters, and updates where you have provided consent.
Fraud Detection & Prevention: Identifying suspicious activity, enforcing responsible gambling measures, and protecting both users and the platform against illegal conduct.
Legal Compliance: Fulfilling all obligations under NZ gambling laws, KYC/AML requirements, and responding to lawful requests from regulatory authorities.

Disclosure & Sharing

OBSERVE: We treat your personal data as confidential but may disclose it under defined circumstances.

Payment Partners: Financial institutions and payment service providers to process transactions securely and lawfully.
Service Providers: IT, analytics, marketing, and customer support providers acting under contractual obligations of confidentiality and data protection.
Regulators & Law Enforcement: Disclosure to regulatory authorities, such as the Department of Internal Affairs (NZ), upon lawful request or to comply with statutory obligations.
Affiliates: With direct affiliates of brango-casino-new-zealand (e.g., Casino Extreme, Casino Adrenaline, Yabby Casino, Limitless Casino) for operational or customer support purposes, always under strict confidentiality agreements.
Advertising Networks: With your explicit consent, selected advertising and analytics partners may access your data for marketing and analytics.

EXPAND: We do not sell or rent your personal data to third parties. All disclosures are governed by strict contractual and legal requirements.

International Transfers

OBSERVE: Your personal data may be transferred to, stored, and processed in countries outside New Zealand, including Curaçao (headquarters), and other regions where our service providers operate.

Legal Safeguards: All international transfers are protected by standard contractual clauses and, where applicable, other recognized international data transfer mechanisms to ensure your data's security and privacy.
Service Providers: Data may be processed in countries such as the United States, Canada, or the European Economic Area, subject to equivalent protection standards.

REFLECT: We take all reasonable steps to ensure that your information receives adequate protection in accordance with applicable New Zealand laws and international data protection frameworks.

Data Retention

OBSERVE: We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

Account Data: Retained for up to 5 years after account closure, unless required for longer periods by law or ongoing legal proceedings.
KYC/AML Records: Retained for a minimum of 5 years from the date of last transaction or account closure to meet statutory obligations.
Marketing Data: Retained until you withdraw consent or unsubscribe from communications.
Technical & Behavioral Data: Retained for up to 2 years for analytics and fraud prevention, unless otherwise required for compliance or legal defense.

Deletion Criteria: Data is deleted or anonymized upon user request, expiration of the retention period, or when the data is no longer required for its original purpose.

Your Rights

OBSERVE: You have comprehensive rights over your personal data, in accordance with the NZ Privacy Act 2020, and aligned with international data protection standards (including the GDPR).

Right of Access: Request confirmation whether we hold your data and obtain a copy of your personal information processed by brango-casino-new-zealand.
Right to Correction: Request rectification of inaccurate or incomplete personal information.
Right to Erasure: Request deletion of your data where it is no longer necessary, subject to statutory retention requirements.
Right to Restrict Processing: Request temporary suspension of processing under certain circumstances (e.g., dispute over accuracy).
Right to Object: Object to processing based on legitimate interests or direct marketing at any time.
Right to Data Portability: Request to receive your personal data in a structured, commonly used, and machine-readable format, and have it transmitted to another controller.
Right to Withdraw Consent: Withdraw consent for marketing or non-essential processing at any time without affecting the lawfulness of prior processing.

Procedure to Exercise Rights: Submit your request via [email protected] or our live chat. All requests will be processed free of charge and responded to within 30 days, unless a legal extension is necessary. Identity verification may be required to protect your privacy.

REFLECT: These rights are provided in accordance with the NZ Privacy Act and, where applicable, international data protection regimes. If you believe your privacy rights have been infringed, you may escalate your complaint to the New Zealand Office of the Privacy Commissioner.

Cookies & Tracking Technologies

OBSERVE: brango-casino-new-zealand uses cookies and similar tracking technologies on brango-nz.com to enhance user experience and analyze website performance.

Session Cookies: Enable core site functionality and are deleted upon closing your browser.
Persistent Cookies: Remain on your device for a set period to remember preferences and login status.
Third-Party Cookies: Used for analytics (e.g., Google Analytics) and advertising, subject to your consent.

Cookie Management: You can manage or disable cookies via your browser settings or, where available, our internal cookie consent panel. Disabling certain cookies may affect site functionality.

Data Security

OBSERVE: We implement robust technical and organizational measures to safeguard your personal information on brango-nz.com.

Encryption: All data in transit is protected via TLS 1.2 or higher protocols. Sensitive data at rest is encrypted using industry-standard algorithms.
Access Controls: Strict access controls, multi-factor authentication, and role-based permissions limit access to personal data.
Security Audits: Regular internal and third-party audits are conducted to assess and reinforce security posture.
Staff Training: All employees receive ongoing privacy and data security training relevant to their roles.
Incident Response: Documented procedures ensure prompt identification, reporting, and mitigation of any data breaches or security incidents.
Compliance: Where applicable, we align with international security standards such as ISO 27001 and SOC 2.

REFLECT: Although we employ advanced security measures, no system is immune from risks. We are committed to promptly notifying affected users and authorities in the event of a data breach, as required by law.

Complaints & Contacts

OBSERVE: brango-casino-new-zealand is committed to addressing all privacy-related concerns.

Primary Contact: For any data protection inquiries, complaints, or requests, contact our DPO, Sophie McKenzie, at [email protected] or use our live chat.
Complaint Procedure: Submit your query or complaint via email or live chat. Our team will acknowledge receipt within 5 business days and provide a substantive response within 30 days.
Escalation: If you are unsatisfied with our response, you may escalate your complaint to the New Zealand Office of the Privacy Commissioner:
Contact: https://privacy.org.nz/ | Phone: +64 4 474 7590 | Email: [email protected]

REFLECT: All complaints are handled confidentially and without charge. brango-casino-new-zealand takes all privacy concerns seriously.

Updates

OBSERVE: This privacy policy is reviewed and updated regularly to reflect changes in law, regulatory guidance, and our data processing practices.

Notification Procedures: Material changes will be notified at least 30 days in advance via email, website banners, and account dashboard alerts.
Version Control: Last updated: 6 November 2025. A changelog of material updates will be maintained at the bottom of this page.
User Options: If you object to significant changes, you may close your account or contact us to discuss your concerns.

REFLECT: Continued use of brango-nz.com after updates constitutes acceptance of the revised policy unless otherwise stated.