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Terms & Conditions

OBSERVE: Identify all key legal and operational terms critical to user understanding and compliance.

EXPAND: Incorporate standard gambling industry definitions and clarify specific meanings used within the brango-casino-new-zealand context.

REFLECT: Present a comprehensive glossary to ensure unambiguous interpretation throughout these Terms.

  • Operator: Refers to Anden Online N.V., trading as brango-casino-new-zealand, headquartered at Kaya Richard J. Beaujon Z/N, Curaçao, and operating brango-nz.com under Curaçao license 1668/JAZ (license status: On Hold as of 2025, with regulatory clarification pending).
  • User / Player: Any individual over 18 years of age who registers an account and participates in gambling activities on brango-nz.com.
  • Account: The unique personal profile created by a User to access and utilize services offered by brango-casino-new-zealand.
  • Bet: A monetary stake placed on a game or event as defined by the platform's rules.
  • Bonus: Promotional offers, credits, or free spins provided by the Operator, subject to specific activation and wagering requirements.
  • Wager: The act of staking money (including bonus funds) on any casino game or event.
  • Deposit / Withdrawal: The process of transferring funds into or out of a User's Account using approved payment methods.
  • Game: Any casino, slot, table, or live dealer activity available on brango-nz.com.
  • Jurisdiction: The legal environment of New Zealand as it applies to online gambling, in addition to Curaçao licensing requirements.
  • KYC (Know Your Customer): Verification procedures requiring Users to provide identification and supporting documentation.

Account Registration

OBSERVE: Document the legal requirements for user registration, focusing on age, identity, and security under NZ law.

EXPAND: Outline the full account creation workflow, including email verification and KYC protocols, and specify User obligations regarding data accuracy and account security.

REFLECT: Present clear steps and legal expectations to promote compliance and protect both Operator and User.

  1. Eligibility: Only individuals aged 18 years or older, and legally permitted to gamble under New Zealand law, may register and maintain an account on brango-nz.com. The Operator reserves the right to verify age at any time and may suspend or close accounts found in violation.
  2. Registration Process:
    • Users must provide accurate and complete personal information during account creation.
    • Registration requires email verification; Users must confirm their email address via a link sent to their registered inbox.
    • To comply with anti-money laundering and responsible gambling obligations, Users may be required to submit KYC documents (e.g., government-issued ID, proof of address, payment method verification) at registration or prior to any withdrawal.
  3. User Obligations:
    • Users are responsible for maintaining the confidentiality of their login credentials and must not share account access with any third party.
    • All provided information must remain current and accurate; failure to update or falsification may result in account suspension or closure.
    • Each individual is permitted only one account; duplicate accounts are prohibited and may be closed, with funds subject to forfeiture at the Operator's discretion.

Regional Compliance Note: In line with NZ Gambling Act 2003 and Curaçao regulations, strict age and identity verification processes are enforced to prevent underage or fraudulent gambling.

Betting & Gameplay Rules

OBSERVE: Catalog rules governing bet placement, gameplay conduct, and user interaction standards.

EXPAND: Introduce minimum/maximum bet limits, rules for bet cancellation/modification, and enforce behavior standards in live chat and games.

REFLECT: Provide clarity and structure to ensure fair and responsible gaming for all Users.

  1. Placing Bets:
    • Users may place bets only with funds available in their account.
    • Minimum and maximum bet amounts are determined per game and displayed within each game's interface.
    • Bets are final once confirmed; modification or cancellation is generally not permitted after placement, except in cases of technical error as determined by the Operator.
  2. Gameplay Integrity:
    • All games employ certified Random Number Generators (RNGs) to ensure fairness and randomness of results.
    • Collusion, use of bots, or other forms of cheating are strictly prohibited and may result in account termination and forfeiture of winnings.
  3. Chat & Conduct Rules:
    • Abusive, offensive, or discriminatory language or behavior in live chat or games is strictly forbidden.
    • Any User found engaging in fraudulent activity, harassment, or attempts to manipulate game outcomes will be subject to disciplinary action, including permanent ban.

Regional Compliance Note: All betting and gameplay activities are governed by NZ laws and subject to external review in case of dispute.

Bonus Terms

OBSERVE: Analyze the structure of bonus offers, activation requirements, and wagering conditions.

EXPAND: Detail prohibited actions, restrictions on game types, and rules for combining or stacking promotions.

REFLECT: Deliver a clear, legally robust guide to bonus usage to safeguard both Operator and User interests.

  1. Bonus Activation:
    • Bonuses may require a specific bonus code, minimum deposit, or other activation steps as described in each promotion's terms.
    • All bonuses are limited to one per User, household, IP address, or device, unless expressly stated otherwise.
  2. Wagering Requirements:
    • Bonus funds and winnings are subject to wagering requirements, typically specified as a multiple of the bonus (e.g., 40x), that must be met within the stated timeframe-usually 30 days from activation unless shorter or longer periods are specified for individual promotions.
    • Not all games contribute equally to wagering requirements; most table games, live dealer games, and excluded slots do not count or count at a reduced rate.
  3. Prohibited Actions:
    • Abuse of bonuses, including but not limited to "bonus hunting," use of multiple accounts, or exploitation of system loopholes, is strictly prohibited and may result in forfeiture of bonus and winnings.
    • Combining multiple promotions unless specifically allowed is not permitted; only one active bonus per account is allowed at any time unless otherwise stated.
  4. Bonus Cancellation:
    • The Operator reserves the right to cancel, amend, or withdraw any bonus at its sole discretion, including in cases of suspected abuse or regulatory requirement.

Regional Compliance Note: All bonuses and promotions are subject to NZ advertising and gambling inducement laws, and may be withdrawn or modified to ensure regulatory compliance.

Payments & Withdrawals

OBSERVE: Document all payment options, transactional limits, processing times, and refund policies.

EXPAND: Address compliance with NZ anti-money laundering laws and provide transparency regarding fees, currency, and bonus-related withdrawal restrictions.

REFLECT: Ensure all payment processes are fair, secure, and fully disclosed to Users.

  1. Accepted Payment Methods:
    • Deposits and withdrawals may be made via major credit/debit cards, e-wallets, bank transfers, and approved cryptocurrencies, subject to availability for NZ Users.
    • All transactions must be conducted in the supported currency, with applicable exchange rates and bank fees borne by the User.
  2. Limits and Processing Times:
    • Minimum deposit and withdrawal amounts apply and are displayed within the cashier section of brango-nz.com.
    • Maximum withdrawal amounts may be subject to daily, weekly, or monthly limits as specified in the cashier interface.
    • Deposits are generally credited instantly; withdrawals are processed within 24-72 hours following successful KYC verification. Additional processing time may apply for bank transfers or unforeseen circumstances.
  3. Verification and Security:
    • Withdrawals will not be processed until KYC procedures are completed and all account details are verified.
    • The Operator reserves the right to delay or refuse withdrawals pending investigation of suspicious activity, regulatory requirements, or incomplete documentation.
  4. Refunds and Bonus Withdrawals:
    • Bets placed in error cannot generally be refunded; exceptions may be made solely at the Operator's discretion and only for technical faults.
    • Withdrawals of bonus funds are conditional upon meeting all wagering and promotional requirements; non-compliance may result in forfeiture of bonus and winnings.
  5. Fees:
    • The Operator does not charge withdrawal fees; third-party processing fees (e.g., bank, wallet, crypto network fees) may apply and are the responsibility of the User.

Regional Compliance Note: All financial transactions are monitored in accordance with NZ anti-money laundering and counter-terrorism financing regulations. Suspicious transactions will be reported to the appropriate authorities.

Limitation of Liability

OBSERVE: Specify the Operator's obligations and the scope of legal liability to Users.

EXPAND: Include all necessary exclusions for technical failures, force majeure, and limit compensation to the amount of the bet in dispute.

REFLECT: Provide a balanced statement protecting the Operator from undue liability while ensuring User rights are preserved.

  • Fairness and Accuracy: The Operator commits to providing a fair, transparent, and secure gaming environment. All results are generated by certified systems, and game outcomes are final as displayed on brango-nz.com.
  • Exclusions of Liability:
    • The Operator is not liable for losses arising from technical failures, network disruptions, or errors beyond its reasonable control.
    • No liability is accepted for damages resulting from third-party actions, system maintenance, or force majeure events.
  • Maximum Compensation: In any event, the Operator's maximum liability to a User is limited to the amount of the bet, wager, or deposit in question, and expressly excludes indirect, consequential, or punitive damages.

Regional Compliance Note: These limitations do not affect statutory consumer rights available under NZ law, including the Fair Trading Act 1986 and Consumer Guarantees Act 1993.

Intellectual Property Rights

OBSERVE: Identify proprietary rights over all materials, games, software, and branding on brango-nz.com.

EXPAND: Communicate strict prohibitions on copying, reproduction, distribution, or reverse-engineering without explicit authorization.

REFLECT: Emphasize the legal consequences of infringement and the proprietary status of all content.

  • Ownership: All content, trademarks, logos, software, and materials available on brango-nz.com are the exclusive property of the Operator or its licensors and are protected by international copyright and intellectual property laws.
  • Prohibition on Unauthorized Use: Users may not copy, reproduce, distribute, publish, display, modify, or create derivative works from any content on brango-nz.com without prior written consent from the Operator.
  • Consequences of Breach: Any unauthorized use or infringement will result in immediate suspension or termination of User account and potential civil or criminal liability under applicable law.

Privacy & Data Protection

OBSERVE: Reference all obligations regarding the collection, processing, and storage of User data.

EXPAND: Direct Users to the dedicated Privacy Policy and specify compliance with international and NZ data protection standards.

REFLECT: Assure Users of data security and responsible handling.

  • All personal data provided to brango-casino-new-zealand via brango-nz.com is processed in accordance with the Operator's Privacy Policy and applicable data protection laws, including the New Zealand Privacy Act 2020.
  • Users are encouraged to review the Privacy Policy for detailed information on data collection, retention, usage, and User rights.

Changes to Terms

OBSERVE: Define procedures for amending these Terms and for notifying Users of changes.

EXPAND: Include mechanisms for User notification and options for discontinuing use in case of disagreement.

REFLECT: Establish transparent change management and User rights protection.

  1. Modification Rights: The Operator may amend or update these Terms at any time to reflect legal, technical, or operational changes. The latest version is always available on brango-nz.com.
  2. User Notification: Users will be notified of material changes via email, website banners, or pop-up alerts. Continued use of brango-nz.com after such notification constitutes acceptance of the updated Terms.
  3. Discontinuation Option: If a User does not agree with the updated Terms, they must discontinue use of the site and may request closure of their account and withdrawal of eligible funds.

Termination & Suspension

OBSERVE: Specify grounds, procedures, and consequences for account suspension or closure.

EXPAND: Address User notification, refund of balances, and forfeiture of unlawful winnings.

REFLECT: Ensure procedural fairness and legal compliance in all termination actions.

  1. Grounds for Termination: The Operator may suspend or close an account for violations of these Terms, suspected fraud, regulatory requirement, or at the User's request.
  2. Procedure:
    • Users will be notified by email of account suspension or closure, with reasons stated where legally permissible.
    • Upon closure, all remaining eligible funds (excluding bonuses and unlawful winnings) will be returned to the User using the original payment method, subject to successful KYC verification and absence of legal impediments.
    • In cases of fraud, abuse, or breach of law, winnings and bonuses may be forfeited and accounts may be reported to relevant authorities.
  3. Appeal and Support: Users may contact [email protected] to appeal a closure or seek further clarification.

Governing Law & Jurisdiction

OBSERVE: Establish the applicable law and jurisdiction for all disputes.

EXPAND: Clarify dispute resolution mechanisms, including arbitration and court options, and compliance with NZ law in addition to Curaçao licensing requirements.

REFLECT: Provide Users with clear guidance on their legal rights and available remedies.

  • Applicable Law: These Terms and any disputes arising from them are governed by the laws of New Zealand, supplemented by the laws of Curaçao where applicable to remote gambling operators.
  • Jurisdiction: Users agree that any disputes or claims shall be resolved in the courts of New Zealand, unless otherwise required by mandatory provisions of law.
  • Dispute Resolution: Prior to initiating legal proceedings, Users are encouraged to contact the Operator's support team to seek amicable resolution. If unresolved, parties may agree to binding arbitration in accordance with New Zealand law or proceed to court where permitted.

Regional Compliance Note: These provisions are fully aligned with the NZ Gambling Act 2003 and relevant consumer protection regulations.

Contact Information

OBSERVE: Provide accurate, up-to-date contact details for customer support and legal correspondence.

EXPAND: Ensure Users have direct channels for assistance, dispute resolution, and legal notifications.

REFLECT: Facilitate transparent, accountable communication between Users and the Operator.

Author: Sophie McKenzie, Senior Legal Content Specialist